Donna Laine said
This book is very informative and easy to follow. I purchased it because the company I work with is switching to this record keeping system. The company that is servicing the Microsoft Dynamics 4.0 also recommends this book to their customers.
Microsoft® Dynamics(TM) CRM 4.0 Step by Step
Published by Microsoft Press
| Filed in
- Authors
- Mike Snyder, Jim Steger, Kara OBrien, Brendan Landers
- ISBN
- 073562576X
- Published
- 22 Sep 2008
- Purchase online
- amazon.com
The smart way to learn Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM one step at a time! Work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting tips to master the fundamentals of working with the latest version of Microsoft Dynamics CRM. You ll learn the specifics of tracking customer communications, how to use e-mail templates for mass communication, the ins and outs of reporting and data analysis, and other essential tasks.
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