Junior Application Support / PHP Developer

Crosby Systems
Liverpool, United Kingdom

About Crosby Systems

Crosby Systems are an expert team of Technologists, Engineers, Marketeers and Researchers, united by a passion for technology and the desire to use it to make communication easier and more efficient.

We create innovative cloud based services, for example our Call Recording, Faxing and Telephone Conferencing sites all help businesses communicate better, while keeping costs low and functionality high.

We help connect brands with customers by creating ways for them to interact with their customers using landline, mobile and internet technologies.

Crosby Systems Limited is part of the Crosby Communications PLC Group.

Job summary

You will handle Tier 1 support and client relationships by answering support calls and emails from our clients, resolving issues with prompt, appropriate follow up to ensure complete client satisfaction. Our support team works closely with our Account Management Team to ensure speedy resolution of all issues. You must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attributes we are looking for is a technical guru with superb communication skills who has a passion for helping people and who can work well under pressure. You will have a commitment to offer the best customer service possible and you will need the self-confidence to work with senior executives.

PHP Development

In addition to your primary role in Technical Support, you must have experience of object-oriented PHP5 and MySQL 5 (although experience with other relational database systems would be sufficient).

Also, you must be able to compose strict HTML/XHTML and CSS, conforming to current standards and semantics, along with a good knowledge of accessibility techniques. Ideally, applicants should also be aware of and know how to cater for SEO issues which need to be considered as part of web development at Crosby Systems. We are looking for someone who has an eagerness to learn, along with an up-to-date understanding of current web trends, technologies, standards and techniques. Experience in any of the following would be a distinct advantage: Zend Framework, JavaScript, W3C standard, Linux, XML and UML.

Skills & Requirements

Requirements • Experience or knowledge of phone based Application/Technical Support supporting end users • Experience of troubleshooting complex problem resolutions within PC/Mac and networking environments • Knowledge of Linux-based operating systems • Knowledge of networking protocols, hardware and infrastructure • Excellent communication and customer handling skills • Ability to think on your feet in a highly demanding and fast-moving environment

At Crosby Systems, we welcome and embrace new ideas, new people, new talents and new concepts. So, if you’ve got ideas and want a job where you can have a real impact on the business, you’ve come to the right place.

To apply for this position please send a covering letter, a CV detailing experience in the above areas and, if possible, sample code that demonstrates your skillset to [email protected]

Also please include web addresses for any web sites which you have been involved in the development of, indicating your level of involvement with each one.

Points to Note When Applying • Crosby Systems do not accept speculative CV’s from recruitment agencies and will not be bound by terms and conditions we have not signed over CV ownership • Applicants MUST be eligible to live and work in the UK and may be required to attend an interview based in Liverpool, UK

How to apply

To apply for this position please send a covering letter, a CV detailing experience in the above areas and, if possible, sample code that demonstrates your skillset to [email protected]

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