Problem resolution for Team System

This article was originally published in VSJ, which is now part of Developer Fusion.
AppSight is designed to automate application problem resolution at all phases of an application’s lifecycle. The latest version integrates with Microsoft’s Visual Studio 2005 Team System, and is now available in beta.

Problem resolution generally involves all members of a team – architects, developers, testers, and operations – attempting to communicate the nature of the problem so that they can replicate the conditions and propose a resolution. AppSight automates the process by capturing actual problem history in a centralised repository using its own “black box” technology. This is available to the team so that they can recreate the problem and communicate the solution. This has the potential to speed up and hence reduce the cost of dealing with application problems. The integration with Team System is via new embedded user interfaces usable by all members of the application development team – specifically architects, developers, and testers.

Appsight can also be used during the deployment phase, by using the black box technology to continue to record information about incidents in the repository. When a problem occurs, the AppSight black box sends an alert to the Microsoft MOM 2005 operator console, and automatically stores full problem data, creating a Work Item, in Visual Studio Team Foundation Server. Developers can then analyse the logs to determine the root cause of problems that occurred in the production environment.

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